The unified
communications market was valued at USD 22.8 billion in 2011 and is
expected to reach USD 61.9 billion in 2018, growing at a CAGR of
15.7% from 2012 to 2018.
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Worldwide, companies
are looking at ways to decrease costs, improve efficiency and
increase productivity. With the integration of real time
communication and business processes, companies can actually achieve
these targets. Unified communications provides flexibility, supports
mobility, increases productivity and improves employee response time
as well. With the benefits associated with unified communications,
the increasing mobile workforce and enterprise mobility will have a
high impact on the growth of this market. Proliferation of mobile
devices that are capable of video communication is an important
factor driving the unified communications market. This coupled with
BYOD (Bring Your Own Device) and enterprise mobility will drive
corporate IT and operators to provide cost effective and flexible
communication solutions to the owners of such devices. This factor is
expected to have a high impact on the global unified communications
market.
With the evolution
of IP networks and the ever increasing sophistication of the
networks, voice along with video and data traffic can all be handled
simultaneously. However, along with such an evolution come several
challenges as well. Being able to ensure quality of service while the
network handles multiple services along with protection against
malicious attacks can prove to be a daunting task for service
providers and IT departments. Some of the factors restraining the
growth of the unified communications market include lack of
interoperability between multi-vendor platforms and high cost of
initial investment.
There are two main
types of unified communications systems namely, on premise unified
communications and hosted or cloud based unified communications. The
adoption and acceptance of cloud computing coupled with the
proliferation of unified communications is resulting in the growth of
the hosted or cloud-based unified communications market. The main end
user segments employing unified communications include governments,
healthcare, enterprises, education and others, with enterprises
accounting for the largest share.
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Some of the major
players in this market include Cisco Systems, Alcatel Lucent,
Microsoft, IBM, Avaya, Polycom, NEC, Huawei Technologies, Siemens
Enterprise Communications and ShoreTel, among others. This research
study provides in depth analysis of the unified communications market
by segmenting the market as mentioned below:
Unified
Communications Market by Type
On-Premise
Hosted or
Cloud-based
Unified
Communications by End User Applications
Government
Healthcare
Enterprises
Education
Others
Unified
Communications Market by Geography
North
America
Europe,
Middle East & Africa (EMEA)
Asia Pacific
Rest of the
World (ROW)
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