The global VoIP services market was valued at USD 70.90 billion in 2013 and is expected to reach USD 136.76 billion by 2020, growing at a CAGR of 9.7% from 2014 to 2020. Europe was the largest revenue contributor to the global VoIP services market in 2013. The Asia Pacific region is expected to be the fastest growing market for VoIP services during the forecast period. The CAGR for revenue generated in this region is expected to be 13.6% from 2014 to 2020, with equivalent growth of subscriber base for VoIP services in the region expected at a CAGR of 14.6% during the same period. The fast increasing adoption of smart portable devices such as tablets and smart phones in the corporate and residential sectors across the globe is the major factor driving the VoIP services market growth.
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The VoIP services are cheaper and affordable for both the corporate and individual consumers. Additionally, these services enable the corporate consumers in saving the operational cost incurred on availing the traditional telephony communication services. As a result, several corporate consumers are encouraged to use VoIP services for communication. The corporate consumers segment is further classified on the basis of the type of services offered to these consumers. In 2013, the major contribution in terms of revenue was from the hosted business services offered by the VoIP service providers. This segmented contributed 35.8% of the total revenue generated from the corporate consumers segment. However, in terms of subscriber base the market was led by the managed IP PBX (private branch exchange) services offered to corporate consumers. However, in spite of promising growth signs, the VoIP service providers face challenges due to the lack of infrastructure and limitations of bandwidth allocation in emerging countries, which are crucial for long term growth.
These VoIP services can be provided through different configurations such as computer-to-phone VoIP services, phone-to-phone VoIP services, and computer-to-computer VoIP services. The computer-to-phone VoIP services segment was the largest and accounted for 37.9% of the total subscriber base in 2013. However, the phone-to-phone (Mobile VoIP) configuration is expected to witness healthy revenue growth during the forecast period, recording a CAGR of 14.7% from 2014 - 2020. Moreover, due to increasing smart phone penetration and demand for mobility among the corporate and individual consumers, the market for computer-to-computer VoIP services is expected to show minimum growth, wherein computers (desktops) are gradually being replaced by smart phones and other portable devices.
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On the basis of call type, the VoIP services market is segmented into two major categories, namely, international long distance VoIP calls and domestic VoIP calls. In 2013, the international long distance VoIP services segment dominated the market in terms of both, revenue generated and number of subscribers. It is expected to remain dominant throughout the forecast period, with expected rise in revenue market share to 62.3% in 2020. The segment accounted for 54.9% of the total subscriber base for VoIP services in 2013.
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Geographically, Europe led the global VoIP services market in 2013, in terms of revenue share and subscriber base, followed by Asia Pacific. However, by end of the forecast period, Asia Pacific is expected to emerge as the leading market, accounting for highest revenue and subscriber base. In 2020, the market size of Asia Pacific is expected to contribute 41.1% and 40.2% in terms of subscribers and revenue respectively. This growth of Asia Pacific is fuelled by increasing awareness about advantages of VoIP services and rising level of quality infrastructure development in the region. This is even attracting global players to further expand their operations in the region offering a competitive product mix. The global market for VoIP services is dominated by major players such as Microsoft Corporation (Skype), Viber Media S.r.l., Ring Central, AT&T, Inc., Sprint Corporation, Avaya, Inc., Vonage Holdings Corporation and 8×8, Inc. among others. The competitive rivalry among these players was intense in 2013 and is expected to remain so throughout the forecast period.
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The report studies the global VoIP services market, and provides market size estimates in terms of revenue (USD Billion) and subscriber (Million) from 2012 to 2020. Market estimates are provided on the basis of configuration, call-type, end-use and geography. The market has been segmented as follows:
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VoIP Services Market, by Configuration
VoIP Services Market, by Call Type
International Long Distance VoIP Calls
Domestic VoIP Calls
VoIP Services Market, by End-use
Managed IP PBX
VoIP Services Market, by Geography
Rest of the World (RoW)
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